ACCU-CAR EXPO, INC.

At ACCU-CAR EXPO, INC., the CUSTOMER always comes FIRST. OUR EMPLOYEES MAKE THESE COMMITMENTS TO YOU: WHAT WE PROMISE IS WHAT WE DELIVER. We pride ourselves on honesty, straight forwardness – following through on our commitments. HAVING A CUSTOMER IS A PRIVILEGE. We at ACCU-CAR EXPO, INC., want to keep your loyalty and we realize that you have other choices. We will do our job above and beyond what is expected by you, to earn, attain, and maintain your business. AS A CUSTOMER YOU ARE LIKE GUESTS IN OUR OWN HOME. We at ACCU-CAR EXPO, INC. want you, our customers, to feel comfortable and welcome. To make this happen, we must treat you as though you are VIP guests in our own home. WE WILL BUILD AND MAINTAIN A RELATIONSHIP WITH OUR CUSTOMERS. We will make and maintain our relationship with you, our customer. We will make you our customer, a part of the family. You can expect consistent regular follow up from us! DO IT RIGHT THE FIRST TIME. If we take the time to do our job right the first time, we should never have to go back and fix mistakes. In the end you, our customer, will be happier and our job will become easier. We will always work with this intent. WE WILL KEEP CUSTOMERS INFORMED. It is very important to keep you, our customer, notified about what is happening in the Sales & Service process. It makes you feel more comfortable and makes us look more professional. WE WILL TAKE OWNERSHIP OF OUR PROBLEMS. This goes back to “what we promise is what we deliver.” We will take ownership of our commitments, when there is a problem, we will follow it through to its conclusion, keeping you informed along the way. WE WILL PUT OURSELVES IN OUR CUSTOMER’S SHOES. We will always be thinking if we were in the customer’s position, what would make us be a completely satisfied owner. WE WILL BE UP FRONT AND HONEST. We won’t try to hide our mistakes; this will cause more problems in the end. If we are up front and honest the mistake will be easier to correct and you will have less inconvenience and will see we are people with integrity. TWENTY-FOOT RULE. Acknowledge every guest within a twenty-foot radius. We will ask if they have been helped, we offer our helping hands, and make sure that you are taken care of. By honoring these commitments to you, we can achieve complete satisfaction and continue to EARN YOUR FUTURE BUSINESS.